Help Center

Know Before You Shop

Order Processing

Can I place an order over the phone?

Do I need to create an account to shop?

Can I Change or Cancel My Order?

Can I Track My Order?

Shipping & Delivery

When Will My Order Ship?

How Long Until my Order Delivers?

It Says My Order Delivered, But It’s Not Here?

Do You Ship Internationally? Which Countries Do You Ship To?

Returns and Exchanges

Can I Return or Exchange my item?

Can I Return A Final Sale Item?

How Do I Return Or Exchange An Item?

What If I Received A Damaged Item?

Will I Receive A Full Refund or Store Credit?

Frames & Lenses

How do I Know What Is My Correct Size?

Are My Eyes Protected?

What Is Polarized Lens?

What’s The Best Way To Care For My Sunglasses?

Payments & Promotions

What Forms Of Payment Do You Accept And Is It Safe To Use My Credit Card Online?

Do You Offer Discounts For First Time Buyers, Military or Students ?

How Do I Redeem/Apply A Promotional Code?

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